CSR: Support

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Revision as of 02:06, 5 April 2009 by 71.163.185.8 (Talk) (New page: Weekly: *Conference Call: comments, complaints, ideas *Error Log Review: MySQL, Http, Https *Marketing: email campaigns, web advertising *Wish list: what the client would like to see chang...)

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Weekly:

  • Conference Call: comments, complaints, ideas
  • Error Log Review: MySQL, Http, Https
  • Marketing: email campaigns, web advertising
  • Wish list: what the client would like to see changed

Monthly:

  • Cart Report Review: Evaluate solutions that focus on gaps
  • Keyword search analysis: zero return searches, most popular searches
  • Category activity: Visitation, Visitation vs products viewed, Visitation vs products to cart, Visitation vs purchases
  • Product activity: Visitation, Visitation vs products to cart, Visitation vs purchases

Quarterly:

  • Evaluate competitor websites, note new functions, changes
  • Usability: discuss admin areas for improvement
  • Discuss new features available
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