CSR: Support
From Whirlwind eCommerce Wiki
Weekly:
- Conference Call: comments, complaints, ideas
- Error Log Review: MySQL, Http, Https
- Marketing: email campaigns, web advertising
- Wish list: what the client would like to see changed
Monthly:
- Cart Report Review: Evaluate solutions that focus on gaps
- Keyword search analysis: zero return searches, most popular searches
- Category activity: Visitation, Visitation vs products viewed, Visitation vs products to cart, Visitation vs purchases
- Product activity: Visitation, Visitation vs products to cart, Visitation vs purchases
Quarterly:
- Evaluate competitor websites, note new functions, changes
- Usability: discuss admin areas for improvement
- Discuss new features available
