Difference between revisions of "CSR: Support"
From Whirlwind eCommerce Wiki
(New page: Weekly: *Conference Call: comments, complaints, ideas *Error Log Review: MySQL, Http, Https *Marketing: email campaigns, web advertising *Wish list: what the client would like to see chang...) |
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Latest revision as of 02:06, 5 April 2009
Weekly:
- Conference Call: comments, complaints, ideas
- Error Log Review: MySQL, Http, Https
- Marketing: email campaigns, web advertising
- Wish list: what the client would like to see changed
Monthly:
- Cart Report Review: Evaluate solutions that focus on gaps
- Keyword search analysis: zero return searches, most popular searches
- Category activity: Visitation, Visitation vs products viewed, Visitation vs products to cart, Visitation vs purchases
- Product activity: Visitation, Visitation vs products to cart, Visitation vs purchases
Quarterly:
- Evaluate competitor websites, note new functions, changes
- Usability: discuss admin areas for improvement
- Discuss new features available
